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FAQs

Q: Do you have a store open to the public?

A: Yes, We have a Store located on 436 SW 8th St, Suite 10, Miami, Florida, 33130 (Brickell Area).

Q: Do you have the entire inventory available?

A: All pieces on The Habit: Art! Store are available, except the pieces that you have to order. For more information check  www.thehabitart.com/shipping-return

Q: Do you ship worldwide?

A: Yes, We ship worldwide. All orders are shipped via United States Postal Service International First Class Mail unless requested by the customer at the time of purchase by choosing from our different options such as USPS Priority, USPS Express, Fedex, or UPS). For More Information Check: www.thehabitart.com/shipping-return

Q: What kinds of payment methods do you accept?

A: We gladly accept payments through PayPal and all major credit cards (Visa, MasterCard, American Express and Discovery).

Q: When will my order ship? 

 

A: Orders with Ground Shipping typically ship within 24 - 48 hours after being placed. All orders placed between 11:01am EST on Fridays and 11:59pm EST on Sundays will be processed on the next business day. Weekends and holidays are excluded from processing and shipping times. You should receive an email with tracking information when your order has been shipped.

Q: Why haven't I received a confirmation email yet?

A: Whenever you place an order with us, a confirmation email is sent to you. As soon as your order is processed and delivered, a second confirmation email is sent to you indicating that your order is now in its way and your tracking number. If you have not received these emails, it is possible they may have been caught in your spam or junk mail folder. It is advisable to look through your spam mail and see if your confirmation emails have appeared there. It is also possible that there may have been some sort of error with your confirmation emails not reaching you, either because of server issues or problems in transit. If in doubt as to the status of your order please email us at info@thehabitart.com.

Q: Can I cancel or change my order?

We may be able to make the following changes within One hour  from when you placed your order.  If you need to make one of these changes, please contact us via email cancelations@thehabitart.com during our business hours to make the updates:

Image Cancel your order
Image Increase or decrease the quantity of an item
Image Remove an item

Image Change the shipping address.

We are very quick at packing and shipping our orders which means we usually cannot make changes after that time. If it is too late for us to cancel or change your order, items can be returned.

Q: An item in my shopping cart is now sold out. Why did this happen?

A: Most of our products are One of a Kind, Unfortunately items placed in your shopping cart are not held or reserved until your order is complete. If you find something you like, we recommend purchasing it as quickly as possible to avoid losing out on competition from other shoppers online and in the store.

Please note, www.thehabitart.com cannot always guarantee availability of products. If you have ordered a item that is not available or that is delayed, we will notify you via email as soon as they arrive again. 

Q: An item is out of stock. Will you be getting more?

A: Due the unique condition of some of our stock items sometimes those are manufactured limited quantities/series and won’t have restock.

Viewing a sold out item? Sign up for email notifications and we will let you know if more become available.

Q: Do you accept returns?

A: We accept returns on domestic orders within 14 days upon receiving the items. In order to receive a return authorization (RA) number, send us an email to info@thehabitart.com, please include your order number and full name in the subject of the email. No returns will be accepted without an issued return authorization number. All items must still be unworn and all tags attached and in its original packaging. All shipping charges including the cost of delivery and taxes will be the responsibility of the customer. Please note that all custom order, sale items, and items purchased with a discount code are final sale.

International orders and sale, are not eligible for return or exchange of any kind. 

Q: How soon will I receive a refund for my return?

A: Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.

Q: Why was my order cancelled?

A: The Habit: Art! was unable to verify the billing information that was entered on the order. If the billing address does not match with what the credit card issuer or bank has on file, the order will be automatically cancelled.

If your order has been cancelled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterwards, create a new order using the correct billing address.

If you still need assistance please contact us help@thehabitart.com or you may email through the “Contact Us" link.

Q: Can I place an order by phone?

A: Unfortunately, we do not take orders over the phone at this time. However, you can text at +1(786) 234-9157 or +1(786)397-4002 and we’re going to be able to assist you within 24 hour.

Q: Is my privacy and personal information secure on your site?

 

Shopping on our site is safe and secure. Please Click here to view the full details on how we protect your privacy and personal information.

 

Q: Can I apply a promotion code to an existing order?
A: Unfortunately, we cannot apply promotion codes to orders already placed.